Purolator Representative never attempted to drop off the package

My package was shipped out on January 14th from University of Windsor to my address in Toronto. I was told that I will receive the package in maximun 3 days. As that did not happen, and due to importance of the package, on January 20, I have contacted Purolator - they had no information about the package. My husband than called today JAn. 23/2010) and was told that the package was sent back to Windsor last night.

My husband works from home and the Purolator representative has never attempted to drop off my package to the indicated address. In addtion, no sticker was ever left for us to come and pick up the package.

This is not the first time that we have experienced unsatisfactory customer services from that company.


This is not the first time that we are experiencing unsatisfactory customer services from your company.


Thank you