Called tracking assistant for two times and followed their instructions to stay home for delivery for two days but never seen any purolator trucks and no contact call came in. They claimed that they could not find my address (an independent new house). What a joke! I live in London Ontario not in London England. Obviously some new built house might not be found on map but I am pretty sure those guys do not even make any attempts. It a nightmare for doing business with Purolator Canada. Keep away from them!!!

There is no way to reschedule delivery of a parcel. I tried phoning and listened to recorded choices none of which fit my situation. They choose the questions they want to answer and leave the customer out of the loop. You can't even leave a message. I do not own a car. They insist I pick up the parcel. For me to travel to another city in order to claim my parcel requires me to to travel by bus and/or train. I've been to their website. It's every bit as useless unless you want to open a business account with them. Even then you cannot at any time speak directly to a live person. You do have the dubious pleasure of listening to their prerecorded biased information.

We had a regular daily Purolator pick up at the office that i work at, and a regular driver. Well one day we had more than the average amount of boxes to be picked up. and as i was on the phone with a client, the driver persisted to try interupt me and ask for help with walking the packages out to the Purolator truck. When i told her that the people here were to busy to help she got mad and accidently dropped two of the boxes at the top of the satirs and instead of just picking them back up she kicked them down two flights of stairs right in front of my eyes after i asked her to please stop kicking them down the stairs, she continued to throw several more of the boxes down the stairs. well if something isnt done about this female driver than i will persistanly call until something is done, like she be fired ... UNACCEPTABLE for a business to hire people like that perticular driver.

The first time my package was delivered was unscheduled and a week day so of course, I was working. I live alone and so those wide hours in which they expect you to be home (8:30 - 5) are really inconvenient. I called to try to reschedule and the lady on the phone told me I could leave a note to the driver telling him to leave the package inside the door. I left a note, bilingual, with my name and phone number saying exactly that.
That evening I got home and found a delivery slip taped right next to the note, and no package left. Really irked, I called Purolator again, and apparently the first agent had neglected to tell me i had to include 5 extra pieces of info on the note or he wouldn't leave it. Thanks alot. This next agent was really apathetic. She couldn't promise that it would be delivered a third time and told me to call back in the morning. "That's it?" I said. "Yep." She said. Dead silence. "No, 'sorry for the inconvenience, thanks for using Purolator...nothing like that?" I said, honestly a bit put off. "Thanks for using Purolator." She said in a really ingenuine tone.
The next day, today, I waited all day long on my only day off for this package to finally get here. It was a beautiful day outside. I called twice asking why it was taking so long and noone could give me any sort of status update or approximate time or anything (and still no 'sorry for the inconvenience' 's either!). 5:00 rolled around and still no one came. 5:10 and they finally arrived. No apology for the wait, no care whatsoever when I explained I'd waited all day and the very least they could do was show up within the time frame they had given. "I had things to do", the driver said. Ridiculous, I say. I'll never EVER use Purolator again. No wonder my friends in the states have never heard of them. What a crappy company.

So I ordered a nice new computer off of Dell Canada for a really good price, albeit a long wait for production, understandable because it incorporated the latest highly sought after technology.

However free shipping puts me at the mercy of their own affiliations as far as shipping company goes (not that they offer any options beyond free ground shipping. However I had certainty to count on; an estimated delivery date which SHOULD HAVE been a certainty from the get go. (Infact it was only 1 day off from the first "delivery attempt" by Purolator.

I was vigilant, checking out the window every minute or two for my oh-so precious cargo. When on one check I spotted the Purolator truck down in my building's loading zone. Without hestitation like a child on Christmas Morning I ran downstairs without stopping to put shoes on or anything.

I hung my head out the door probing the truck with my eyes, the driver nowhere in site, expecting him to pop out the back of the truck at any moment, instead after about 30 seconds of waiting he appeared in the cab of his truck, started it and drove off.

Confounded I went back to my apartment and checked the door for a sticker, none(understandable, after all it is an apartment building.) There were no messages on my answering machine so I refreshed the tracking info I had on my computer screen.

The packages had all been scanned. "Scheduled Delivery Appointment Required." so I wrote down their hotline number so I could phone it the next morning after work.

When I arrived home later that night; still no telephone messages and the packages were rescanned upon arrival back at the depot with "Scheduled Delivery Appointment Required.".

The next morning I woke up bright and early and called the customer service hotline the minute it was open and quickly snuck my way through to a representative. (7:30am). I mentioned having the appointment required tracking status and asked if I could just set it up so I could go pick it up at the depot, preferably today.

So the nice lady(who sounded like she had just woken up.) worked her magic on the computer system. I was told they either already were at, or were on their way to the Winnipeg Square depot. A fairly inconvenient location to have to pick up 3 large expensive boxes from but I figured I could manage.

So I went back to my computer and reloaded the page to track my packages and low and behold at 7:40am they were scanned onto a truck for delivery!(Despite being flagged that a scheduled appointment would be neccesary.)

Just as my blood began to boil my phone rang, but I was too infuriated to answer so I just let it ring out so I could listen to the message after. It was a call from the SARGENT AVENUE depot, to let me know that they couldn't get my package off the truck on time and that it was sent out for delivery to my apartment address.(Even though it was supposed to be going to the Winnipeg Square depot, instead it was sent for another delivery attempt despite it being flagged for scheduled delivery.)

So here I am now...maybe they will actually attempt to deliver it today while I'm home or maybe they'll actually keep it in one spot so I can go pick it up tomorrow, the adventure is sure to continue.