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LuAnn Bivens
January 14, 2010
INNER CLEAN, u.t. Plus
A month or so ago, I tried your Colon Cleaner and the Diet Pill. At that time I paid the price you had since it was a trial. I'm sorry to say the products did not help me. Today, I received another Colon Cleaner in the mail and you have charged my account $86.93 and I did not order this. I would like you to put that money back into my account. I didn't order this and I did not give you permision to do this. I will be sending this back to you in the next few days so I expect you to put that money back into my account. This is the reason I don't buy things with my bank card. Everytime I do, people do this to me. I am on disability and I can't afford this so please take care of this matter as soon as you can. Thank you
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November 14, 2008
Subscription Tea - charged and never received
I ordered the Wu Yi Tea on October 25, 2008 online. I received an Order ID number at that time. This was supposed to be a 14-day trial offer that would automatically ship a 30 day supply if I didn't call to cancel within the trial period.
I never received the tea. I had no invoice number or customer number because I never received anything from the company. On November 6, I called the number from their website and heard a recorded message saying that I needed to leave my invoice number or the spelling of my name to have my subscription automatically cancelled. I left my name, spelled it, and left my phone number, also letting them know that I had never received the tea.
On November 7, they charged my account.
I have called them several times a day since then, trying to get them to remove the charge but I always get the same recorded message. I have left messages asking for someone to call me back to resolve this. I have left messages saying that if I didn't hear back from them, I would have to pursue this further. This is wrong and I'm very upset about it.
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