I ordered a pendant for my wife for Christmas and paid an extra £20 for a thicker chain. The web site shows their address as being in the UK so I trusted it. The pendant arrived from the USA with the standard chain and by email with QP Jewellers we agreed I would keep what I had and they would refund the extra £20 I had paid. There have been many emails between us since then and they have said at least 3 times they will refund the £20. Unfortunately, it still has not been refunded 2 months later. Every time I telephone them I get the answerphone and have left messages that are never replied to. Please avoid this supplier.