I have several complaints against Quest. I was b eing charged for 8 months for a voicemail box service for someone else - the charge was under "billing services" so I never questioned it until I went to reduce my services. I also continued to have my bill increase even though I wasn't doing anything different. I was told that I was on a contract so when I changed my phone options they increased my internet bill. Most recent my service has been temporarily shutoff and it's friday and I can't find out why. I am NEVER late on my phone bill. The repair guy said it was at Quests request but he couldn't tell me why because he couldn't get into the records. I have to wait till Monday.