After reading this negative review I was VERY sceptical about buying the Quick Extender Pro. I actually was in the market for a penis extender and the Quick Extender Pro system kept coming up in my research because it was priced so competitively and it had the 2nd generation comfort strap. Since they are such a big company with a huge online presence, I called them and sent them this link to this bad review asking them what they would do to earn my business. Well let me tell you from first hand experience from someone working in the customer service field, they responded with some of the best customer service I've ever seen! First, they gave me a discount on the price for the Quick Extender Pro Deluxe Limited Edition. Secondly they offered, in writing might add, to extend my satisfaction guarantee to 1 full year instead of the typical 6 months at no extra charge and they finally also promised full customer support after I ordered. Since the service seemed so fair and the agent on the phone was very helpful I decided to pull the trigger and buy from them. In the 7 months I've had this device, I've worked with there support team almost monthly and was treated with very courteous responses to every question I've had. With their stellar after purchase service, I've increased my penis size by 2 full inches on my erection in just half a year! I very happy with my results and with the Quick Extender Pro customer service. If you feel even a little bit concerned about choosing the Quick Extender Pro, just call them. Give them a chance to earn your business, I know I did and I could not be happier!