I switched from Qwest voice (not cell) and DSL to Comcast Broadband on November 9th. After a day of verifying that my new service worked I contacted Qwest to make sure they terminated my voice and internet service and asked for a final statement. After the end of the billing period, I called to get the final ballance which was $99 and I paid by credit card on December 6th. The agent told my that there was still a long distance charge that was on a different billing cycle of about $15 but she did not have the exact amount. I told her to send me the final statement.

Yesterday, Jan 20th, I received a call on my cell phone from a collection agency reguarding my Qwest account. I hung up and contacted Qwest. They had not terminated the internet portion of the account and claimed I owed them $146. After 3 calls and over 2 hours of my time they dropped the internet charges and came up with the ballance that I was waiting for of $14.26 which I paid by credit card.

My complaint is with their inept customer service in their failure to verify that my service was terminated. I was also under a 2 year contract. I called several times to a termination date and was given incorrect information until I confronted them with my records. I also take exception to their collection practices since I called to make a final payment on December 6th and was called by a collection agency on January 20th. Qwest also gave them my cell phone number which was not part of their service. I did a bundle deal with Qwest when they offer Verison. I switched that service over a year ago to AT&T.

I ordered a DirecTV / Qwest phone and TV bundle package last March. One bill instead of two, and it costs less! How can I go wrong? Many, many ways. First off, the installer for DirecTV was a no-show on the day they were supposed to come to my house- after they made me take half a day off of work to be home for them.

So, I complained and DirecTV gave me a $100 credit on my bill. Qwest, of course, processes the bill.

Qwest never honored the credit. I called DirecTV customer service seven times and Qwest customer service nine times in the past two months. Each time, they assured me I would be credited the $100.

DirecTV swears they told Qwest about it. Qwest says, "yes, we see it in the record, but it'll be reflected on your bill next month." In the meantime, I paid every bill in full, allowing for a $100 credit, as I was instructed to by Qwest.

So, I come home from work on Monday and guess what? Qwest ordered DirecTV to shut off my service. When I called DirecTV, they seemed puzzled... why?

DirecTV told me that, according to their records, the bills were up to date, and in fact they'd been overpaid by $37. I would call Qwest, but they keep bankers' hours and are unreachable past 6pm pacific time.

Have you ever been shut off for paying your bill on time? Beware the bundle, my friends...

I am so disgusted with Qwest. A relative of mine has been an employee for decades, and worked their rear end off for the company. Not only was their 401k taken when Nachio felt like he deserved to steal everyone's hard earned money, but the company itself doesn't give a rats butt about the employees as well. The fact that thousands of people lost most of their retirement is a disgrace, the fact that Qwest paid for Nachio's defense is an outrage, but Qwest seems to have forgotten about the people that lost that money! Not one thing has been done to help those employees! Just wait, next thing we know Qwest will take whatever retirement that is deserved to those employees. This company is such a rotten joke! The government hands out money to companies, what about the people that lost that money!?

I have had qwest phone service since 2005...and have had TONS of problems, mostly incorrect billing. Over the 4 years I have called over 30 times! I have kept records of all calls and have been lied to numerous times...one person saying one thing and someone else something different. I have been spoken to rudely on several occasions by the cutomer service representatives and am writing a complaint letter to their corporate offices. I have been trying to discontinue service with them since 4/09 and am still in the battle. I can not
recommend highly enough that you DO NOT use qwest service.

The true story about QWEST INTERNET.
PAY ATTENTION closely and expect this from them.

1. QWEST will tell you it's a certain cost when you sign up, this includes an advertising price. It turns out to be $+++.++ more than expected when the bill comes. True false advertisement. Isn't that illegal?

2. Billing is very confusing and filled with charges ranging from this to that. They even repeat some charges but it isn't calculated but instead shown to throw you further off. Basically their BILLING is tricky and filled with loopholes.

3. SPEED 100% unguaranteed. Speed is nearly always barely 80% of the advertised speed. If it says 1.5 mb it's 940kbps. If its 7.0 mb it's 5.4 kbps. They than turn around telling you that you are a dumbass for expecting full ADVERTISED SPEED and they'll give you a bunch of technical mumbo jumbo about how they only guarantee 50-80% of the actual speed and the reasons are because of how far you are from civilization. Even if the BOX is 1 block away or right by your garage.

4. QWEST will try and sell you the lowest available speed to your ##. They will lie about availability and tell you it had jsut been upgraded. Then days later offer you a faster speed but now you have to SUBMIT to their 2 year contract to change your "OFFERED GOOD PACKAGE".
You are now tied to a 2 year. Or lose your "OFFERED GOOD PACKAGE" and pay higher price. Or you can just keep your 1.5 mb :(.

5. FREE MONTHS? Maybe...They will tell you you get 3 months free. But instead you get charged full price until the 3 FREE months are calculated in MONTHS later. By then you have already paid full price for months and end up CREDITING/overpaying them for your own good.

6. BAD SERVICE. When their techs come to fix things they can't ever figure what's wrong with the lines and always end up drilling new holes everywhere for new Outlets. Sometimes they make it worse! YOU END UP paying for it. If its your house wires or anything near your house for that matter. Unless you PAY FOR their guaranteed service plan where they fix things free everytime it's down at a monthly fee.

7. DSL upload is never mentioned and you are led to thinking that they are as fast as CABLE. Truth is their UPLOAD speed is nearly 700 kbps and unreliable for video conferencing or becomes very laggy when you are connected to 4-5 other things and the upload becomes maxed. False advertisement again. They claim they are as fast as cable. Not uploadwise. Not even close.

8. TECH & REPS stink. QWEST reps all have 2nd grade level education. They only ask you 4 things. Your Name, your last 4 digit of social security #, how can I help you, and we are sorry for the inconvenience. That's all you can expect from their reps. And so you'll always have to wait days before you get a tech out or your problems solved which could take months later. It is as if the techs and the reps don't know what the hell DSL is all about. COuld it be the modem? YOur home phone line? The wall Outlet? The wire going to the outside box? Basically you'll have to tech yourself.


Here's some tips to battle their stupidity.

1. Complain and threaten to quit and go to comcast. They will credit you 100+ for the stay. This speed things up and the techs fix things faster. It also people turns your internet speed up mysteriously.

2. Never sign up!!!
3. Quit if you have!!!