I had previously filed a rip off report about the same movers. Then they responded immediately and I thought that they have got better with their response. But they had broken my futon and multiple other articles. I had sent the list with picture proof to the insurance mediators who sent in settlement amount which I had accepted in October, but it is April now and I have not yet received the money. The only response for my multiple contact with them that the check is in the mail. I hope they can mend their ways and send the check soon.