7 years with t-mobile, service drops, network drops for hours you can not even call 911, trying to upgrade phone, no discount, try calling customer a lot of low class people working there, trying to escalate the complaint to corporate, hopefully you don't get Stephani the worse customer service for the CEO ever, I think t-mobile pays her to be impolite and scare customer away, in simple words, the cheap things cost more at the end. t mobile piece of crap