Basically i have an issue with a manager at the store in niagara falls ny military road 14304...his name is daniel...everytime i go in there he has an attitude with me and i dont know why...i give them buisness all the time and he just treats me like im some new guy off the street...so what i have tried to do was just ask for one of the other nicer employees who always treats me good...mike is his name...great guy...however at times this daniel guy comes out and tries to intercept his "sale"...its been months now of me going in there and this past tuesday was the last straw...i went in there specifally asking for the mike because i just didnt want to deal with his attitude...of course he says he left for the day which i was already told that he was working there until 8pm and it was only 4...so i had wanted to order a camera and had it specifically shipped to his store which i had already explained...he asks me if im using my credit card...i told him im trying not to use credit and that i have cash...so as soon as i said that he didnt reply ...just kept typing...so bout 8 min goes by he gives me the total and i put the total amount on the table...and then i told him again that i wanted to pay with cash...so he grabs the money off the table and with a MAJOR guilt tripping attitude, he replies..."well now i have to put in the order all over again with a gift card and then redue in the whole order!"
...i swear to god i felt like just saying if you dont like your job then QUIT, and i also felt like just saying forget it ill go to another radioshack store ok???...but i didnt i just dealt with his unprofessional attitude!...so finally after he puts the order in...there were other customers in the store, prints out the order and then without ANY eye contact just says here you go your order will be shipped to your address...and i specifally told him that i wanted it shipped to the store so he told me to just call a phone nhumber which wasnt even on the recept and now the order is going to somewhere where i can pick up but prefered not to go there...basically im just fed up with him and wish that i can file a complaint against him and because of him im probably not going to be giving radioshack any more of my buisness!! thank you

Yesterday 2010-09-22 I saw RadioShack advertisement about HTC-Aria free phone with at AT t service plan. I tried to putchase it online, but it didn't work so I contacted their wireless department. The representative told me that I have to upgrade my at AT t plan - I told him that I am not interested and wanted to hang off. Then the guy said "wait a minute - I'll make you a deal" The deal he described was free phone with extension of my existing plan plus $15 for web-access and $36 activation fees.

I agreed and he asked me for my SSN - then he collected my private information and asked for credit card information including the verification number.

After keeping me hours on the phone he finally gave me the order number.

Soon after I received an confirmation email. Later I received another email from customer care asking me to contact them. When I did they asked $119 for the phone. I told them that they can't change the order, but they didn't care.

They switched me to the HQ which confirmed that RadioShack is asking me for more money.

It is unethical to ask for more money after the fact. I can't believe that RadioShack has such low standards.

After I renewed my T-mobile contract and needed a new phone, I got an LG neon at radioshack. I loved it, thought it was awesome. After a few weeks it started shutting off randomly. I was very busy with school and work and didn't go to exchange the phone until after the return period was over.. at this point it was just getting worse and worse and the phone was barely usable anymore since it was shutting off so much.

So I go to the store with my mom and try to exchange it.. we talked to the manager, who said we didn't have all the parts, and that we could bring them back later in the day. My mom got tired and went in the car, and the manager told me to ask for an employee when I came back that I will call Joe here because he would explain to Joe that he was letting us exchangethe phone.

So I came back later in the day by myself because my mom didn't want to come. I went to the counter and saw the guy's nametag was Joe, it was him there and another girl. I told him the situation with my phone and he told me that it was too late to exchange. I argued that the phone kept shutting off and the other girl got involved, backing him up that I couldn't exchange it. I told them how I had looked online and found tons of other people with that phone who had the same problem, well they apparently didn't believe me because they kept stressing that the problem never happened and he was starting to make it sound like I was a weirdo for having that problem withthe phone. The girl looked at the phone and accused me of water damaging it. Joe said it might have been overheated (I believe this is what was happening, but it was not my fault, there must have been something up withthe phone to make it keep overheating.) Like I said lots of people had written online about this problem, all I had to go was type in google "lg neon randomly turns off".

So, after fifteen minutes of arguing I go home frustrated. I told my mom what had happened, and she called the store and told the manager, who LIED to her to make it sound like it was MY fault (I was 18 and looked young for my age, he probably thought it would be easy to blame it on the kid). He lied by telling her that it was my fault for not asking for the manager like he had told me to, when really he had told me to ask for Joe because Joe would know what was going on. Well I went back for a third time, and the manager came out and told me he had forgotten to fill Joe in on what was going on! Yeah that's not what you told my mom, hunny! He didn't even apologize for anything.

So finally he tells Joe to let me change the phone. Joe does the process with me and randomly tells me again that it was a very rare problem and it didn't usually happen.. why are you telling me this when I told you I had found forums and forums about the problem?

The process takes awhile and then he has to do one final step. Another customer comes in and he takes her, goes out of his way to call up a separate company for her problem that had nothing to do with her purchase at radioshack, I have no issue with that except that it took up sooo long and I was waiting there forever for him to do something that would take five seconds so I could finally leave. After FOREVER, the lady, who had come in after me, left, and he finished me in about twenty seconds. Honestly, couldn't you just finish me up quickly, then make the call? Or tell the person onthe phone to hold on a second, he has a customer?

Now that I am a couple years older, I wish I had shown more attitude that day.

I purchased an on-line only item, actually the local store placed the order for me. It proved to be defective. I took it to the local store and was advised I had to contact the return warehouse for a replacement. I placed 3 phone calls to the number listed on your return policy statement and each time was told they could not provide an authorization to return and that I should take it back to the store.

I have never been subjected to a more through run around in my life; and still have no authoriznation to return for replacement.

Radioshack has lost a customer. They soon will go the way of Circuit City!

i bought a garmin 265wt from radioshack on Sept. 8th and the next day the speaker while i was using the bluetooth on it started making a crackling blown sound so my pregnant girlfriend went to return in on Sept 9th the next day and she sat in the store for 45minutes to an hour while they sat there and tested it and the radioshack people heard the sound that it was indeed defective and then on top of that they didnt know how to run the computer to put it in for the return and then after all that waiting and monkey business they have to send me a check that will come within 14 days and i paid cash and to make it better they gave her a little notepad for all the trouble what an insult Radioshack should not be in business