My dad is a big fan of the TV series Coach, so my mom ordered the DVD set for the entire series from this website for a Christmas present. She ordered it in November when she was told it was in stock. They charged her credit card right away.

On the Monday before Christmas, she reluctantly agreed to pay an additional $36 for expedited shipping for a pre-Christmas delivery. As of today, it still hasn't arrived despite their email earlier this week that it had shipped.

By the way, they advertise UPS shipping on their website. However, they supposedly sent it via mail from Canada instead.

Always use a credit card when purchasing items from a website. If your merchandise doesn't arrive, the credit card company can reverse the charges. My mom was able to get the charges off of her account.