their salesperson sold me on buying a large screen sony tv but neglected to tell me that they didn't have any in stock...it took over 5 weeks of being without the set before it was delivered and at no time did they ever feel it was necessary to do anything to make up for the inconvenience that we experienced and every call to them made us feel that we were at fault.The employees were always evasive about what we were to do while waiting for our set and refused to give us a loaner until they got everything straightened out.We were a first and now last time shopper at their store.