Rca/Thompson is ripping people off that bought the Model #DRC8335. We bought it and it didn't work and they sent another one (Which we paid shipping for) and it didn't work. Now they say their system is down and they can't send another one for a while. They can't even say when they will send one. And my warranty will go out soon. We are out the money because they won't give us our money back. I will not buy another thing from RCA or Thompson. Their customer service is terrible. The man I talked to was trying to find something I did wrong. Trying to put me on the defensive. I didn't go for that. I hope they were taping him.