Copy of email sent.
On Aug 4th I bought my daughter a new phone from the store on 101A in Nashua NH. The person who put the new phone on my plan did not put my daughters texting package (free Verizon/Verizon and 1500 texts) on her new phone so now I have an $1182.12 phone bill, which I am most definitely not paying. This was not my fault, it was a Verizon Representative. I would never take a texting plan off a phone for a Teenager, that is just insane. I am doing everything I can to clear this up, but I feel that Verizon is not doing what they should be doing. I have called (9/16/10) and I have gone to the Verizon store (9/27/10)and my billing problem is still there and no one has gotten back to me.


It is now 10/11/10 and I have not gotten one return call back from anyone at Verizon. I have even sent an email to my business rep (for the company I work for) along with personn from verizon's media relations dept. I am so pissed! This is a great way to treat a 10 year customer!