1) I foolishly upgraded to RealPlayer Plus 2 days ago. Never could get the plus version to work. It was a "couldn't get there from here situation." The program requires you to 'sign in" at RealPlayer online; but you can't! The sign-in link takes you to a blank html page on your own system. Total charge $42.49

2) Today i find my account double-charged for this software. $42.49 twice! Ihave wasted 2 hours today trying to get the overcharge back AND the software to work. I was hung up on twice. 'Suppport' -in India - will not listen; they keep repeating "Sorry you are having this problem. We can't fix this; you'll have to deal with your bank" - or "please hold" - for a half hour at a time. I told them finally i wanted both charges reversed - immediately.

Just now i am told again i have to wait whatever numbers of days it takes for the refund to go thru; "it's automatic, by software; nothing else we can do."

This has got to be illegal