On 7/3/09 we purchased a reclining sofa and love seat for $999.99. It was delivered on 7/8/09 and by 9/29/09, that's right, 2 and 1/2 months later 3 of the 4 recliners were broken. In the process of closing the recliners the mechanism just bent. I called and it took 2 weeks for someone to come down to tell me that they need to order parts. The man told me it would take a couple of weeks to receive the parts. That the parts will be mailed to my address and then I would have to set up another appointment to have someone come down and repair it. After a month of waiting I called the customer care to find out that it will indeed take 16 WEEKS TO RECEIVE THE PARTS. I SHOULD EXPECT IT JANUARY 16TH, 2010...THEN I NEED TO CALL TO SET AN APPOINTMENT TO GET THE REPAIR DONE. WE OWNED THE FURNITURE FOR ONLY 2 AND A 1/2 MONTHS BUT IT WILL TAKE 5 MONTHS TO HAVE IT REPAIRED...ABSOLUTELY RIDICULOUS...WE WILL NEVER PURCHASE ANOTHER PIECE OF FURNITURE FROM ANY BOB STORE AGAIN...