I rented 5 movies on 11/27/08, Thanks Giving Day at Red box kiosk that is located inside Wal-Mart that is open 24 hours on Ramon ave in Cathedral City California and returned all of them on 11/28/08 before 9 pm watching all 5 movies being accepted during the return 1 by 1 as you have to make separate transactions to return 5 movies, you cannot return all 5 at a time to a kiosk.
On 12/4/08 I received an email stating that my credit card is being charged $22.00 for all 5 movies being returned late on 12/3/08. I was at work during those hours as I called to question this to customer service at Red box.
I explained that all 5 movies were returned by me the following day of rental, and that this is some kind of a mistake with their system due to possibly a busy holiday. They proceeded to tell me that their computer is showing a return on 12/3/08, and that I should have contacted them before with any questions, well I had no way of knowing that after I watched all 5 movies being accepted by the kiosk one at a time, that I have to call an make sure that their computer didn’t possibly make a mistake with my transaction...
Who would do that, and what type of a semi professional supervisor would even ask such a ridiculous question. I proceeded to explain that there is some kind of a computer problem with their system and that I am not willing to pay these charges for something I should not be responsible for, the supervisor stated that I have no choice but to pay it, or to go ahead and dispute it with my credit card. I was speechless, this is some kind of a scam as I am sure that I wasn't the only victim that this is or has happened to. This is how they operate, a few dollars from 1 out of 5 people. People watch out with Rebox and babysit your movie returns as they for sure are scamming 1 out of 5 individuals, my case was really noticeable due to the fact that I had rented 5 movies, if it was 1 movie I probably would not even bother, but a total of $ 22.00 for something that I should not be responsible for is unprofessional for a business and pretty much petty on behalf of them, I am SURE more complaints will be coming in, PEOPLE PLEASE WATCH YOUR REDBOX RENTAL RETUNS.