Recently received an electricity bill for $742.41! I live on my own in a one bedroom apartment. This was up 40% from my bill this time last year with a different provider and usage had not changed over the past 3.5 of being a resident at this address. Gob smacked!

When dealing with the Customer Solutions Consultant over the phone, I was asked to take a picture of the meter reading to send to their service@ address. After 3 attempts at follow up and no reply over the space of 3 weeks, I received a missed call to contact the centre for an update. I was boarding a flight to Sydney at the time and when I reached a representative they couldn't mind my customer details, including informing me that the consultant I'd been liaising with didn't exist!!!

Finally today after speaking to another consultant, I've received confirmation that my meter reading is correct and if further inspections required than a fee will be charged.

I've closed both gas and electricty accounts and would not use this provider again. Their rates and service fee charges are too high. Look for a provider that offers a flat rate, no peak or off peak periods. It pays to do some research but this was the worst customer service experience I've received to date as well of having an enormous bill to pay!