After returning a DVDPlay to a Red Box kiosk by mistake and discovering the problem with extra charges for a dvd that I didn't have in my possesion, I was furious that a Red Box machine just took my DVD even though it knew it was not a Red Box DVD. Red Box basically stole my DVD and their customer service is 100% complete crap. Yet, DVDPlay continues to charge and make lots of money on DVDs eaten by Red Box kiosks, so they are coming out way ahead, too. It would be interesting to find out if the two companies are in bed with each other. What a scam meanwhile, we are all being scammed. Pay attention when returning your dvds both machines look very similiar. Never again to use either redbox to rent either. Fool me once shame you fool me twice shame on me. Redbox you don't stand a chance. Experience is the best teacher.