I had a hot water tank that was returned to the drop off depot in front of two employees at oldcastle, ontario. The customer service told me everything is fine. A few months later I get a bill to pay for the hot water tank rental then I told them it was already returned. Now they say that I have to pay the buyout for this hot water tank since there is no record off me dropping it off. They told me that they searched for it in the warehouse I don't believe it. The lack of professionalism is very disturbing. Ripping off customers is unacceptable. I cannot find my copy of the contract I know that day was very stressful since I manage several rental properties.