I made an online purchase for the product remotespy at remotespy.com on november 9, 2008. the order reference number: 5165863 and account Number: 5322635 refers to my online purchase. after installing it on my computer, it did not execute the various mandatory steps as outlined by remotespy.com in fact, i have tried by installing remotespy on two other computers. it still did not operate as claimed by remotespy.com several messages have transpired between tanya schmidt and myself without any solution my request for a full refund has not been given a email reply as advised by tanya schmidt, remotespy support rep the most recent reply was from a different support rep, ryan pence who claims that, "i am being a irate, rude, over reacting, threathening, did not read clearly the information contained on their website or the licensing agreement" ryan pence and tanya schmidt have chosen to remain silent with regard to the inoperability of their product and refuse to respond to my request for a full refund.