Rent a center constanly harrasing me about making payments when me and my significant other have told them that our cars are not in the best conditions to get down there. Yet rent a center just does not get it. First off I told them to only call me on Saturdays between eleven and twelve but they just dont listen and call me when I am trying to sleep. I recently spoke with Mark an employee who just would not listen to anything I had to say. Telling me I had to get down there or make a payment over the phone. Mark also claims that my significant other told Mark that my significant other was going to make a payment. When my significant other said nothing of that sort. My significant other told rent a center that he would see wht he could do. Rent a Center persisted to say we broke our committed agreement, also they told me not to be rude to them when they were exceptionally rude to me. When did it become okay for empoyees to be rude to there customers. I thought the customer was always right.

I have been a customer of Rent A Center in Fuquay(store # 2828) for a little over a year and, until now, I have not had any problems with them. They recently got a new store manager, and since then I have not been as happy with them calling constantly, showing up at my home, and giving me attitude. I am renting a TV and a Wii game system from them, and the Wii was a 90 day deal. My husband and I went on vacation for a week or so, and during that time an employee called and told us our payment was late and that we should come in and make the payment. We told him we would be in to pay, but that we no longer wanted the Wii system because we did not use it as much and did not want to pay for it anymore. He then told us that we only had ONE last payment on the Wii, so we agreed to pay it. We told him when we would be coming in and he said great. We went in and paid it on the day he had said to come in on, and everything went great, we even discussed the amount that we still owed for the TV. 2 weeks pass, and we started getting phone calls saying the Wii was past due and we needed to come in asap and make payments on it. I went in the store to talk to them, and they told me that I did not pay it off in time. I told them that I spoke with an employee and that he said i needed to pay a certain amount and it would be paid off, and that when I went in and paid it, I was under the impression it was paid off. No one told me it was not paid off withing the 90 days. I found out that I paid it a few hours shy of it being paid off within the 90 days. I spoke with the manager and explained to him that I was told to come in on a certain day with a certain amount and it would be paid off. I came in on that day with the amount, so why is it not paid off? The manager told me that it must have been a "communication misunderstanding", and that i needed to pay the late fees to make it current and that he would call the district manager the following week sometime and see what he could do. I asked him why should I pay late fees on something I was told was paid off, and he couldn't give me any answers other than he would talk to the DM. So I immediately called my husband to tell him what was going on and he called the store and asked to speak with the manager. Once he and the manager started talking, it was ovbious the manager was mad that we were not willing to pay the late fee. The manager then started having a attitude and was being very rude. My husband was being very paitent and calm because he knew that the issue needed to be resolved and that getting mad about it would make things worse. The manager however, had a attitude from the start. He was yelling into the phone so loud that I could hear him from another room in the house. Since this was a new store manager, my husband was asking him what he was going to tell the DM about us as their customers since we have been good with payments, and the manager started flipping out, yelling and talking about how he gets paid the same amount every week. What does that have to do with anything? This new manager does not know us, nor does he know how we have handled our relationship with the store when it had the old manager, but he did not seem at all worried about the fact that he was being irrational with people who are paying him. He seemed like he wanted my husband to get angry and yell. He was trying to push all my husbands buttons and even called him "brotha" a few times in a way that was talking down to him. The manager kept saying "well, dont pay it then!!!" over and over. What kind of buisness is he trying to run. How can he handle buisness in that way? I have never seen a manager handle his customers so poorly. He ended up hanging up the phone when my husband asked why he was so irrate when my husband had not gotten an attitude or raised his voice to him. The manager just said "DONT PAY IT THEN!" and hung up. I am very dissapointed in the brance because we were aout to rent some furniture, but now I don't even want to enter the store. I think that this problem could have been handled in a better way if the old manager was still there. Now it is in the hands of the DM. We called the corporate office and made a complaint, and the DM is supposed to call us the first of the week since it is the weekend. Hopefully our issue will be handled by someone a little more professional.

i rent it this tv on sept 28, 2008 and i made all payment up to date and i finish paying it already but while i was paying i had call rent a center and notified them that the tv was having some problems wit the lamp so they came and pick it up to make a mess up job on it cause now is worst than before and they dont want to change my tv or reimburst me back wat i pay for it i really need help cause i paid $4, 381 for a broken tv i think they should let me know that this tv was damage before a made the full payment can some one please tell wat i have to do i try calling but the manager always hiding he never there i go in person and the same thing i need help this ppl cant be saleing wroken items is not fair the tv is a sony model #kdf50e20000 i called the sony company and they came to see the tv and they told me to return it back but the rent a center doesnt want to talk to me so i come here to get help, if ya could see in the top is a red color and in the bottom is blue and it say when i turn it on that the lamp need to be replace and thats why rent a center took the tv first of all to fix it, they never send it to fix they try to do on they own without knowing wat they was doing all i need to know were to go to get help please
thank you

In February of '10 I went to RentaCenter for a queen size bed, at the time I was about 9 1/2 months and really couldn't sleep on the floor being that my brother had my bed in use at his home. I told them I needed a bed and I didn't want to pay alot for a bed...they made me wait 3 or 4 days before I got my bed which I had to leave work to recieve so I didnt look at it. It was the worst bed ever and it took 7 mnths and about 8 different ppl to rectify the situation. It is now Sept 30th and I just got a decent bed yesterday...

I have previous posted a complaint and yesturday I received a weird phone call again...thi time they said I ran over a dog and I was going to jail. When the cal came thru I looked at the number and I knew it but at the time it didn't ring a bell. So I called it back and the oprator said that the number is not in service.

After the day went on I was talking to my sister who moves to the South and she just so mentioned that she received the same call. I asked her what was her old phone number when she was living here in the city. And would you believe it was the same number..and to top it off she has been gone for over 5 years.

The so called manager got my sisters old number off of a pervious complete contract which I used her as a referrence.

Hey, you do not have nothing better to do but hassel a disable single parent...