"Consumer Reviews on Companies, Products and Services"

Rent A Center

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Rent A Center Reviews

Cynthia Stucker April 9, 2010
Faulty Merchandise
I purchased a table and six chairs last yr 2009 from Rent-A-Center in Herrin, IL. Now the "Ashley" table and chairs have all cracked, the wood has dried out, the legs are broken. They came to take pictures of the table and "ACKNOWLEDGE" that the furniture was defective, but as per the norm...nothing has been done to date. What a rip off, Rent A Centers are.
Shannon March 24, 2010
Double charging
I got one. RAC always lets me make my payment over the phone on Sat. This week on tuesday I checked my bank account online only to find that they charged me again (on tuesday) and this caused my bank account to be overdrawn. So all the small one to five dollar purchases have a -35.00 next to them. Anyways, this made my account -288.00. I have called, and they said that they are working on the problem. I still have not even got a return call to let me know they are working on it or anything about fixing this. Has this happened to anyone else? I filed a complaint with the BBB, I'm just trying to figuire out what else I can do.
Bater March 22, 2010
Cheated me out of money
RAC on 147th silbel in the fair play shopping mall, my daughter and i both went in to get a bedroom set we ask if we could have seprate contract becaus we get paid at different time, they said no but they will work it out around both of our pay period, well on nov 15th, we agree to monthly payment so on that day i paied 112.oo and so did she, it was suppose to be next day deliever, we waited and after two days was told that it was at another store and no one was available to pick it up, so about a week it was delivery after i demaned my money back, we got the wrong thing and my set was damage, it took 4 more days for them t come and look at it, prior to me taking picure up there, i was told that it would be fix or replace, another week pass and they was calling me for a payment, i was stunned, so i made a week payment of 40.00 and again was promise results, 2 weeks and they call again for payments i refuse and they came and got the furniture, a week later they sent in the mail a 'I WANT U BACK LETTER' AND I CALL AND TOLD THEM TO KISS MY ***.
veronica. March 7, 2010
Unbelievable bribery and thievery!
I began college and it needed a laptop but I did not have the cash to buy one outright, so like most of us who find ourselves wondering into Rent A Center, I'll say I was desperate.
After talking to the associate I portrayed my need for a computer that was small, portable, and able to store data for my schooling on it. I had never shopped for a netbook before this day so I was unsure of what I should have been looking for. The associate apparently picked up on my ignorance and used it to his own sick advantages.
I walked out of the store with a Dell mini laptop for the price of $25.00 and $25.00 per week. While it seemed steep for me, I knew I needed it, so I decided I would only own this computer for a temporary time until I was able to obtain a laptop outright without dealing with their ridiculous and unnecessary scam.
TWO DAYS after my purchase they call my cellphone asking when I was coming to make a payment. I told them that I had 5 more days until my next payment was due. They said they understood and hung up. A few hours later I get calls from my mother, my uncle, my boyfriend, and my grandmother telling me that Rent A Center had called them and given out personal information about me regarding my balance and payments. They had also told them I was very overdue with my payment and they will have to repossess if they could not find me to recover their money. Isn't this odd considering I had personally talked to them on the phone politely just that day?
I went and made my payment early to make them stop calling and also to possibly show them that I wasn't a dead beat trying to steal the item. I thought by showing them the money early they might regard me with a little more respect.
Just a few days later (not even a week after my INITIAL PURCHASE!) Rent A Center begins calling my work and releasing again personal payment and balance information to co-workers and my boss trying to obtain MORE money! This was humiliating and not to mention it really pissed off my boss to receive these phone calls!
I had made up my mind at this point. They could have their blasted computer. They called my phone 15-20 times in a row several times per day everyday. They filled my voice mail box with messages and called my family and boss constantly and filled their voice mail boxes up as well.
Then one day on my way to work I see Rent A Center trucks parked in the alley behind my house. At first I didn't think anything of it. When I came home from work they greeted me as I was coming out of my vehicle asking me for the money. I told them I did not have it at that time. I had a feeling he wasn't going to leave, so I left my daughter in her car seat thankfully, and drove away. That night I stayed at my moms until about midnight then drove home.
At 8 a.m. the next morning my phone rings. I answered it, and it is Rent A Center. The manager says, "I have to retrieve the item today before 7 o'clock p.m. regardless of whether you made a payment or not because you're so far past due". (Keep in mind I had made 2 payments and by this time I had only had the computer for two weeks, meaning I was up-to-date on my payments). The manager then informs me, "I have a driver positioned outside of your home, all you have to do is come outside and give the computer to him".
Is this guy out of his mind? I informed him that I was up-to-date with my payments and he could retrieve it when I was actually overdue.
The driver started then pounding on my door and ringing my doorbell. He didn't rest or pause inbetween but simply went on and on constantly. This had to be illegal harassment!
I finally gave in, for I was afraid due to having my three year old daughter there with me. I didn't know what these monsters were capable of.
I went to the door and handed him the computer (which by this point wouldn't even turn ON it was such a piece of garbage). I was done with Rent A Center harassing my family, boss, and me by calling, pounding on the door, and peeking in my windows. Enough was enough.
I advise anyone not to give in to their scams and their promises because believe me, you will regret it...In a week or so.
Dan I March 6, 2010
Poor customer service
I have been a rent a center customer for years. ino longer needed the computer iwas renting due to high costs of rentals i purchased one elsewhere.

anyhow when calling the store they did not want to pick up so offered to drop off few days later when i came to town well i was snowed out. i recieved a threating phone call saying i had till 6pm to deliver goods or else. or else what i thought your policy was to pick up and deliver your goods. iw- will seek other companies from now on. This conversation took place with company lead named joe at store in consumer plaza rt 3 plattsburgh ny.
annmariejtucker March 3, 2010
Bed Bugs
Rent A Center customers beware. I bought a couch from that was cash and carry. I had company that slept on it and awoke with several bites on them, When we flipped it we saw that there were bed bugs on the underside. We called them and they picked up the furniture but they will not reimburse us any additional costs. So don't go there unless you want to bring home some blood sucking friends.
mandaaababyyyyy February 27, 2010
Rude
The maniger their is seriously rude and i am so sick of it. he swears at his cosumers on the phone if their even a minute late on their freaking payment or if the costumer is asking about something he freaks out. its begging to be complete bullshit and he needs to be fired and to stop starting arguments with his employes everytime they do something he ask's them to do. if something is not done their will be charges pressed against him. He'd call my daughters boyfriend to just bullshit talk on his day off and call my daughter a bitch and thats not going to happen. theirs only 4other emplyes their that know how to use manners and are respectful the MANIGER needs to grow up or lose his damn job!!
terclou February 15, 2010
complaint
I purchased this very computer from rentacenter (used). for only $400. It was a great deal. I was never late on my payment. I was using my cousins number as a contact number. On the day my payment was due rentacenter called my cousin while she was in college just after opening. This was uncalled for, i was not late, had not been late. I consider this harrassment. This is bad for business because for the customers who do pay on time turn away and go to the competitors and are willing to pay more for reasons like this.
LanG58 December 29, 2009
Harassing phone calls
I am not a Rent a Center customer and have never even been in one of their stores before. They have been calling me for weeks looking for someone else and I have repeatedly told them that this isn't the person they're looking for, that I recently got this phone number, and asked them to quit calling me. If anything, this caused their calls to become more persistent and they get really rude like I'm lying to them or something. I don't know how many managers and employees I spoke to, each of them saying that my number had been removed from the system and I would not recieve a call again.

I'm sure they hear that excuse all the time, but does it not occur to them that it might be true in some cases? These people are awful, based on that I would never do business with them.
Robertdaman December 8, 2009
Herrassing calls
I have repeatily asked the employees to stop calling me 2 and three times a day including additional calls to my wife, also two and three times a day. My god this bill is like $17.00 a week. I just finished paying off early a $3, 000.00 bedroom set and a $3000.00 livingroom set. He tried to rip me off whe I was paying off those items. These people are so crooked they stink. One day the manager called me 6 times. I have called the district manager and spoke with him once. Now he wont answer the phone or return my calls. I owe I believe 100.00 or so. If I were to look at my contract I bet It's less than that. Plus I have paid a "CLUB" fee which nowhere in the contract it is mentioned. $3.00 per item per week for the last year plus. They come up with late fees and whatever they think of. Please help me with this.

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