This is a website to shop for used cell phones. The website instructs consumers to shop for products they have for sell by choosing you cell carrier, well I clicked on the option for all Cricket merchandise and I chose an Audiovox SMT 5600 / SPV C500 phone which they have listed thats compatible and gauranteed to work for my carrier. I recvd the phone and when i powered the phone on, it immediately read "missing or invalid simcard" so I then emailed customer service since they have no type of phone number for tech support or anything. The rep that emailed me back named Deena told me that its my fault that i chose the wrong phone for my carrier and i can return it minus a 20% restocking fee and at no point will my shipping fee i paid will ever be returned. I replied by directing her to their website and to click on compatible Cricket phones, and this company has listed the wrong phone for Cricket which is not my fault and I expect a full refund of $74.99 for the phone and 13.99 for the shipping. I have shipped this phone back with delivery confirmation recvd by them on 7/21/08 and today is 7/24/08 still no word on my full refund for this company's error. I have inserted their return form, a copy of the website with this phone as an option in error, and a copy of my paypal reciept. Its like this company did this on purpose just to keep my money and I have no one to help me.