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Restoration Hardware Online

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Restoration Hardware Online Reviews

QzaD21 April 26, 2010
Excessive packaging
I purchased 5 small lanterns for my yard-11'high and about 6" square, they each arrived separately boxed in 3 boxes the outside box was 4 feet by 18" and then the next box was about 3 feet by a foot and the last box was one that fit the product-even the UPS guy I showed the boxes and lantern to was shocked! This is such a waste to the planate I will not order anything from Restoration Hardware again. To add insult to injury, I called customer (lack) of service and ended up speaking to Ruby a supervisor who parroted policy and was uncaring and rude to me-although I was not in a mood to talk with trained chimps who have nothing but scripts to do their job, it added to the horrible experience. Bottom line, Interesting product is not enough-you have to have an earth friendly packaging strategy and human beings to talk to customers. This order has other problems ongoing but I would not recommend Restoration Hardware for any online purchase-get ready to recycle packaging for ever and rude uncaring customer service.

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