Date: 4/07/10 (Saturday)
Venue: Giant Hypermarket Bandar Bukit Tinggi Klang
Time: around 10am

I’m one of the RHB saving account holder since 2007 without atm card. I opened my account at Jalan Stesen Klang. I never withdraw my money until today I feel wanted too…BUT… the RHB Indian lady at the counter with roughly said “ HOW U GOING TO WITHDRAW MONEY FOR U…THERE’S NO SIGNATURE ON YOUR ACCOUNT BOOK!”…SHE SAID THAT THE BOOK TOO OLD ALREADY UNTIL CANT DETECTS MY SIGNATURE…” YOU MUST COME BACK ON MONDAY~!, NEXT….(calling for the next customer)….

I really disappointed and walk away.

1st please speak to your customer politely.
2nd. please explain to your customer why this problem happen and not ignore us and calling for the next customer..
3rd is there any problem with RHB account book quality?why she mentioned that the book already old?...2007 to 2010….(4 years only)...does it mean that the saving not belongs to me anymore?????

PLS IMPROVE YOUR SERVICE~!