I ordered the window and door draft guards on Jan 8th, they charged my credit card and I havent heard from them since. The bland invoice (also with theh rep yahoo email address!) do not give you a phone number to call to check up on your order, you have to go back to the site just to get a number. The 1-631-369-2672 is a hit or miss with getting someone. A week later, I called and finally got someone and asked her the status since I never got a shipping confirmation. I was told that my order was shipped out and I should receive it by Tuesday being that the 20th was a holiday. I asked what was the hold up, she told me that a rep was dishonest and was not telling people that this item was on backorder. I was not happy. I asked her to send me a shipping confirmation she said she will get that right out to me. NOT!! Didnt happen. Well today, 20th and still no product, I had to play tag with both numbers. I called the 888-747-9990 and it gives you these bogus prompts that leads no where. They have a prompt 2 to talk to Billy in shipping, nothing there and prompt 3 to talk to Robert Salensky CEO. Funny because when you press 3 its says its not a valid number. I finally was able to get a person at the other number and he tells me that it will be shipped out TOMORROW which means once again I was lied to. Each rep blames it on the other. I was told AGAIN that they had some less than honest people AND this was on backorder due to the manufacturer. I will never order from this scamming company. Customer service or should I say lack of is nothing to be desired or repeated! DO NOT ORDER FROM THIS COMPANY, they might be cheaper but so is their crappy service!