The website will start by asking you to make an account with them. When you do they will do an email notice stateing the account is started. They will answer any questions about the remote control items you are interested in. Assuring evert thing is in stock and will ship with Fed-X and would get their before Christmas. Then you order your items and pay by wire transfer. In a day or to they want you to email receipt so they can get your ready to ship. So they lead you on with the reason for the delay is, they can't find your deposit in there records. They lead you on for a couple more days and finally when the money is their for sure. They stop all emailing and you don't get anything you ordered.