Dear Sir,

I have changed my Prepaid rim number to postpaid which was activated on 5th August 2009. At that very moment I made call to customer care in evening and this was clearly told that 995 SMS would be free to any network (Local OR Long distance) and above that limit it will be charged.
Secondly, calls made to ALL RIM PHONES (LAND LINE + CDMA + GSM) will be totally free of cost, inspite of roaming. Nothing would be charged for RIM Phones.

So, today in evening as routine, I have checked my bill on your site and was totally shocked. Spoke to customer care- Lovelesh, then he cleared that only RIM 2 RIM sms would be free and certain series of numbers are only free in GSM.

How should I come 2 know that which series is free and this all was not told at the time of activation.

And most important is that there was no such notification neither clarification for the same and now I am not going to pay any amount related to this issue till 30/08/2009 because its not my fault.

Please make clear by earliest as my due date is 5/09/2009 .

Thanks & Regards,
Rahul Singh
Contact: 09312253944.