This company is the pits. They do not return the security deposit or inform the tenant of why they are keeping it within the 14 days required by law. Then they not only keep the deposit but also add more charges. When you try and query it they don't pick up the phone, return calls or reply to emails. When eventually you do speak to someone they have such an arrogant manner and their reply is to 'sue us but we are still taking you to collections for the $60 we think you should pay over and above keeping your security deposit'. Their attitude stinks and one can only hope that one day there will be a class action suit against this company.