On April 4, 2006 I noticed a withdrawl from my personal account for $21.95 with only a 1-866 number. I called the number and spoke with two different representatives who both told me that I could not speak to a manager, but could be put on the "call back list". I was assured that I would be called back with 24-48 hrs. Of course nobody called. I was told the managers name was Tina. I asked for my money to be refunded and they told me "you have to request a refund w/i 7 days", and since I had not requested it from the time I signed up for the service (allegedly on 3/28/06). I never signed or authorized for them to withdrawl anything from my account. I am very unhappy with this, I do have identity theft protection and intend to exhaust every possible effort for them to be "found out" and hopefully prosecuted.