We were quite satisfied with our dealing and just about to sign the financing papers when we encountered that there had been a huge misunderstanding. We wanted to speak directly to the representative that helped us and while trying to locate her, we had to deal with a sales manager. He was FAR from nice. To begin with, right off the bat, he was very rude. He then continued to make smart remarks and insult us. We would have bought the car we were looking at regardless of the misunderstanding but thanks to his attitude, we left. This would have been our 4th toyota purchase, but after this, I dont think I want to ever deal with them again.