I bought a Blackberry Pearl 9100 on 25th October 2010. Last week, I sent a text message and after about 2 hours when I wanted to use the cell again, I noticed that there was a crack right across the screen. I called Rogers today and requested that either, as a good will gesture of my being their customer for 11 years (4 cell phones/home phone/internet/cable) and using all their services, they would replace the BB or I was willing to pay the promotional upgrade fee which is on their website. Rogers customer relations manager was not ready to extend any courtesy. She refused and in fact gave me the amounts of cancellation charges that would be levied on me if I cancelled all the 4 cell phones with them. I am wondering if anybody else has had a similar experience with Rogers. Is it possible that we, as customers, have made Rogers feel that we cannot do without them? Your thoughts, please??