We contracted Rona to install a new bathtub in our home. They sent a subcontractor that was not qualified to do the work. He did plumbing and electrical work and he is neither an electrician or a plumber. The taps do not fit, he cut our floor tiles and left a gap between the tiles and the tub, the tub surround is poorly installed, the tub leaked and we now have a hole in the ceiling in the basement as well as a hole in the wall of the room adjoining the bathroom. Rona sent the contractor and some staff to do a site inspection on Dec. 29th. We have requested that they send an electrician to certify the electrical work and a plumber to repair the taps or refund our money so that we can hire our own contractors to repair the job and the damages caused by the contractor. They have not responded to date. (Jan. 3/2007.)