I ordered a wooden knife holder from Ronco on Jan 5th 2008 and it was billed to my charge account on Jan 7th 2008. As soon as my charge card bill came I paid for it. It was $41.85. I since have called three times asking where my order was and they always said I was on an old data base and that they have moved my order up to the new one. As of May 12th 2008 I still have not gotten my knife holder and it looks like I will be out my forty dollars. I would not recommend ordering anything from this company to anyone. Currently I have been on hold for 60 minutes trying to get through to customer service to again ask where my order is. Am ready to hang up.