I USED THIS TAX SERVICE, I WAS TOLD BY A RYAN BATEMAN WHO STARTED MY ACC. THAT HE COULD PROMISE ME THAT MY TAX ISSUE WOULD BE RESOLVED AFTER I GAVE THEM $500.00 DOWN PYMT TO START MY CASE. I CONTINUED TO PAY MONTHLY INSTALLMENT OF $188.00 A MONTH. HOWEVER, CLOSED TO THE LAST TWO PYMT; THEY TOLD ME THAT MY TAX ISSUE COULDN'T BE RESOLVED AND THAT I COULD SET UP ARRANGEMENTS WITH THE IRS, WELL I CALLED THEM AND ASK THEM WHY WOULD I SET UP ARRANGEMENTS WITH THE IRS WHEN I ALREADY HAD AN ARRANGEMENT SET UP. SO THEY TOLD ME I COULD REQUEST A REFUND. I SUBMITTED A REQUEST FOR REFUND. I HAD TO KEEP CALLING TO GET UPDATES ON MY REFUND, SO FINALLY THEY TOLD ME I WOULD RECIEVE AND ANALYST REGARDING MY REFUND, ONLY TO FIND OUT THAT THEY WERE CHARGING ME FOR EVERYTIME I CALLED IN AND CHARGING ME FOR EVERY MINUTE I WAS KEEPED ON HOLD. I PAID THEM A TOTAL OF $1, 500.00 AND THE ONLY REFUND THEY SENT ME BACK WAS FOR $42.00..BIG RIP OFF!! THIS IS A LESSON LEARNED AND I CALLED THE IRS AND TOLD ME THAT I CAN SETTLED WITH THEM...I HOPE SOMEONE HAS PUT A STOP TO THIS COMPANY..