WARRANTY IS TERRIBLE. Customer service is worse. My advice: DO NOT PURCHASE fabric protection plan or any other warranty other than what comes with your furniture. We bought a sleeper sofa in 2007. The first time we tried to use our warranty 5 year protection plan for a stain on the sofa this week (1/17/2011), we are told that they will not send out a technician to even come look at the stain to see if it is something that they can remove. When we asked the purpose of the warranty, we are told to go read the warranty book in full detail in a patronizing voice. If you do stupidly (like us) get suckered into buying the warranty - make sure you make up a time/date and chemical makeup of whatever the spill or stain is prior to making your claim. Even then, it's sure to be denied by some other minor detail you overlooked in the manual.