Coprorate Office:

I visited Ross on 10-5/08 at 5:15 p.m. I entered the store to reture some items, that were purchased for my husband. My husband and I were in line the cashier Genevieve was not helpful and has a bad attitude. Customer service was unreal. Plus, we had to get in line twice. I didn' have my recipt, I had to go to my car to look for it. Then I went back into the store.

But this time, I talked to the supervisor (Frank),
who didn't help or tried to help me. I told him I didn't want to get in line again for the third time. That his cashier was not nice and I didn't want to go in her line again. He was not helpful, no customer service again!

I know he was wrong because he covered his name tag, so did the cashier or he told her to.

Mybe their a couple, because he take her side and were laughing with each other.

I'm a teacher and I go to Ross alot because, we have baby shower for the students and birthday gifts too. Plus, I go for my family too.

This is the last time I will go to Ross.

No customer services and just incase Frank says their were not any other cashiers, their were two others right in front of us.

Respectfully,


Mrs. Jennie Lucero