it's hard to remember because I have not used it for so long - I think it was spitting and there was water all over my clotohes. I have not been able to find my information on the iron - but it is not very old - perhaps 3-4 years old. I just need a place in Rockford to bring it in to be checked over. Thank you. Lynette Vitale (I cannot find anything in the categoroy of complain that fits and what is a confirmation code?)