I was scammed, lied to, falsely led, and denied service by scam artists at the Hacienda Vista Real on behalf of the Royal Holiday Vacation Club. Needless to say that I lost a very substantial amount of money and my vacation was ruined twice. I filed a complaint with Profeco but received no real help. Although a settlement with the "supplier" was reached in January 2007, I have received nothing to compensate for my losses. Profeco is going to close my case just because a Royal Holiday representative does not show up. You can see how simple it is to scam you in Mexico. My money is stolen, my time is wasted, and this is the end of the story. Do not buy anything and do not rely on Mexican governmental organizations - they will not protect you!