"Consumer Reviews on Companies, Products and Services"

Royal Holiday Club

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Category: Travel

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United States

Royal Holiday Club Reviews

Gino Philip Eno May 28, 2013
Royal Holiday Scam at Wyndham in New Providence Spoiled Our First and Last Visit to Bahamas!!!
I was scammed--deceived, defrauded and duped--at the Wyndham Hotel in New Providence, Naussau, in March 2011. I want to express my extreme frustration with Royal Holiday Club's predatory sales practices. Since I was hoodwinked into signing a contract with this unethical company, I havebeen obliged to pay $220 per month and an annual fee in excess of $1,000. In exchange I have received NO net benefits--I would have saved thousands of dollars by making travel arrangements myself for the one resort trip I didmanage to work outwith Royal Holiday Club. Over the past two years I have been obliged to pay them some $7,300. I would like help in taking steps to cancel my contract with The company. The money I've wasted in payments is a secondary concern, but I would like to recover any of it I can. I would also like to do my part in closing down this scam operation once and for all. My wife and I were taken in by a deceptive high-pressure sale at the Wyndham in Nassau in March 2011. Having second thoughts soon thereafter, we attempted to cancel the contract prior to the closing of the five-day window in which cancellations were permitted by law, but a sales representative persuaded us to remain on the timeshare plan with the offer of extra points--which disappeared completely by the time we needed them. Two years after signing I finally managed to get a booking that coincided somewhat with my travel plans. This after numerous phone calls to attempt to get bookings we could use, and after making costly payments to Royal Holiday and receiving evasive explanations from company representatives on the phone. Indeed, my wife and I have spent hours and hours on the phone listening to company representatives give long and convoluted "explanations" of policies. At our last call on May 17, 2013, we sought an explanation of the system by which we could know how many points we needed to transfer to affiliate RCI to get a desired accommodation, but no one could or would explain how. Agents sent our call and query to other departments, whose representatives subjected us to other long and complicated run-arounds. And it turned out that the point transfer and combination of weeks, which I had to do blindly without knowing how many points were needed for my desired accommodation, would cost an additional $260, and the points I had transferred would expire if I didn't use them over the next three months. That, and the extremely long holds on which they put us while we waited on the phone to be served, made the whole process of getting the plan an excruciating ordeal. After we obtained our booking, RCI told us that other substantial charges will likely be added at the resort destination. The ugly truth is this: The surcharges for transfers and combinations, the monthly deductions from my credit card, and the huge yearly fee are seriously damaging my future prospects for financial security. And the yearly fee is steadily going up, no matter what I say or do in protest. All told, the stupidest thing I've ever done in my life is to sign on with this predatory company. There have been no net benefits coming from Royal Holiday and affiliate RCI, to which I was told to send my "transfer powers." I would have saved thousands by making bookings on my own. I"m sick and tired of this consumer fraud of global proportions, and I'm mortified to know that the governments of Arizona, Florida, Mexico and the United States are doing nothing to eliminate this blight on the vacation-travel industry--even after the airing of the 20/20 exposé of Royal Holiday in 2005. Please help us find a way to escape the contract or tell us about any class action suit we can join so we can close down this rapacious and scurrilous "club," to which I sadly and contractually must continue to belong despite my desperate need to break away. Is there anything I can do? Thanking you for any help you can give.
Chrishd April 7, 2011
Contract dispute
Here is the web address to the southeast Florida BBB : http://www.bbb.org/south-east-florida/business-reviews/timeshares/royal-holiday-club-in-miami-fl-17000729 It does not matter where you live. Look to the right of your screen on the button "file a complaint". I cannot say it will do any good but this is another venue you may vent your anger. At least they keep stats.
Bak2 January 25, 2011
Stinks
This enterprise is a ripoff. I purchased the silver membership and paid the entire fee. I can;t travel when I want to. The customer service is non-existent. The hotels are are dumps. I rate them 1 star. You cannot roll over points and they want you to pay a 'maintenance fee' for 30 years which is not disclosed during he sales presentation. The maintenance fee increases each year. What a sleazy company !!! Unfortunately consumer protections offered in the USA do not apply since the sleazy company makes of its sales in Mexico. Do NOT buy into this mess.
RathDog November 13, 2010
Scammed
My wife and I were scammed by Royal Holiday Club in Feb 2009. About 3 weeks ago we went to make schedule our first vacation and found that we were being charged for a higher fee and then found that we could get our trip cheaper through Orbitz by about $1800. So we want out.

My question is has anyone used G&G Timeshare Solutions and if so what was your experience? Did they get you out of the contract and get you any money back? I have read some blogs about them and they are positive, but I am cautious as to who to trust.
Warjon October 29, 2010
Scam
Royal Holiday scammed me into buying the time share for five thousand dollars in th Bahamas. We have had it for 2 years and have been unable to use our points because they are always "Full". I am pissed. They just want to take your money. I dont believe they vn hav any hotls availabl bcaus no mattr how hard I try, I cant us my points or gt any hotl. How can it b possibl to try to book somthing 8 months in advanc and thy ar alrady full whn thr ar about 10 hotls in that ara with royal holiday?
mfioreu06 September 19, 2010
THIS IS A FRAUD! DO NOT BUY STAY AWAY
Aqui va mi historia
El 12 de abril del 2010, cuando nos encontrábamos hospedados en el Hotel Gran Oasis Playa, ubicado en 60 Ave Kukulcan, 77500 Cancún, Qintana Roo, México. Zona Hotelera, Cancún, fuimos invitados (mi comprometida y yo) a un desayuno para que se nos hablara de los beneficios de ser miembros del Royal Holiday Club. Posteriormente pasamos a la oficina de ventas donde nos recibio la Señora Marilu Vargas y la Señora Ruth Vázquez (Finance Manager). Luego de una larga negociación accedimos a ser miembros del club y aceptamos la membresía de Royal Holiday. Posterior a la firma del contrato recibimos los regalos de bienvenida (cenas libre de costo, cruceros románticos por la laguna, unas vacaciones libre de costo en Cancún) y un brindis.

48 horas mas tarde luego de una detallada lectura del contrato, asesoramiento por parte de mi abogado y una meticulosa búsqueda en la Internet acerca de Royal Holiday decidimos regresar a la oficina de ventas del hotel y cancelar personalmente la membresía acorde con lo estipulado en el contrato pagina (3/4) cláusula numero 11. donde menciona claramente que el mismo puede ser cancelado dentro de los 5 (cinco) días hábiles a la firma según las leyes Mexicanas presentando una solicitud y regresando la documentación a la sala de ventas correspondientes.

La cancelación fue solicitada en persona el 14 de abril del 2010 (48 horas después de la firma), la Señora Ruth Vázquez me recibió en la oficina y me solicito dejase por escrito las razones por la cual cancelaba dicho contrato. La nota de cancelación se realizo correctamente y fue entregada de manera personal a la Señora Ruth Vázquez.

Luego exigí un acuse de recibo pero la misma prometió dejarme una "nota oficial" de cancelación por parte de Royal Holiday en mi habitación. Insistí en que necesitaba el comprobante de cancelación así como un comprobante de mi reembolso de tarjeta de crédito en ese momento pero la Señora Vargas insistió en que no me preocupe, que mi dinero seria reembolsado en 14 días, que la cancelación ya fue efectuada y nuevamente insistió en que me haría llegar una "nota oficial" a mi habitación.

Todos los regalos fueron devueltos en la oficina de ventas al momento de la cancelación, 24 horas mas tarde me comunique nuevamente con la oficina exigiendo mi nota de cancelación la cual aun necesitaba "una firma" y que me la harían llegar mas tarde. Al siguiente día contacte con la Sra. Vargas nuevamente por teléfono pero me informaron que ella no se encontraba en la oficina. Desafortunadamente yo tenia que regresar a los Estados Unidos ese día, explique la urgencia de mi situación vía telefónica pero nuevamente los miembros de la oficina de Ventas de Royal Holiday insistieron que no me preocupe que todo fue cancelado y que seria reembolsado el monto en 14 días.

De regreso a los Estados Unidos he intentado un sinnúmero de veces contactar con Royal Holiday sin que me den una respuesta favorable. La Señora Ruth Vázquez así como la Sra. Marilu Vargas no han respondido a ninguna de mis llamadas, e-mails o faxes. Mi banco también a contactado con Royal Holiday sin ninguna respuesta favorable.

Desde entonces mi compañía de banco Chase Bank así como la compañía VISA estan batallado con Royal Holiday. Mi proceso aun esta en disputa.

Hago la dunucia en publico para evitar que Royal Holiday desprestigie a los Estados Unidos Mexicanos, país tan hermoso por su geografía además de sus importantes zonas arqueológicas, como Royal Holiday lo esta haciendo, ya que en la Internet (Yahoo groups and facebook) hay un grupo de más de 500 personas que han sido estafas por Royal Holiday y están tratando de recuperar su dinero, pero lamentablemente recomiendan que es preferible hacer turismo en otros países ya que relacionan a México con estas fraudulentas compañías.
beachlover24 July 26, 2010
Fraudulent company
I was scammed by Royal Holiday along with thousands of other people while vacationing in Cancun in 2004. My coworker wanted addl. points and talked me into signing the contract. I used it a couple times and was very displeased with the property, professionalism and they lied about many things. I have been working with an attorney for 15 months and Royal Holiday just now answered my attorney saying they will not let me out of the 30 year contract. They offered to pay my late fees and give me more points. If there is going to be a lawsuit, please contact me so I can be part of it and inform my attorney.
NatashA fLETCHER May 8, 2010
Scam poor service provided
My mom and I joined Royal Holiday Club in 10.09. WE were promised $1000 towarfs airfare free stays in cancun cozumel san juan and 7 free days at the Seraten in the Bahamas. We received none of these things. when i first called no one even heard about these things being offered to me prior to contract signing. I was also told I had seven days to cancel I treid to cancel but was told only my vacation rep could cancel my membership and offcouse Juan Vasquez contacts me on day 9 so i was unable to cancel. I tried to use the program just to find out that I would use 10, ooo credits just to go to Miami the pragam I signed up for offered me 5.000 credits for 5, 000 dolars no one told me how many credits one gererally uses to go away so in fact Ill be paying Royal holiday and not be able to use these services because I don't have enough credit to go anywhere. When i tried to cancel my memebrship again they tell me I can't thats im[possible I refuse to pay for services I can't use they already got away with 1, 500 which was my down payment for this program. Now Christian Hemmer of the collections service dept. 1800 961-1810 threatening to send my account to a collectiona gencey how can thay be when i've never used there services someone please help. Please contact me with anyway you can help at [email protected]
Ronald W. Walker March 10, 2010
Lied about point accumulation
They said that my points would accumulate year to year and they do not.
rh assistant March 9, 2010
fraud-scam
For all those members who were slammed by Royal Holiday Club in Mexico, Aruba or any of the resorts where they offer their incredible investment memberships with verbal promises and fraudulent statements, I invite all of you to visit my blog and know the face of the person that is managing these fraudulent activities and lives from the timeshare fraud, leave your comments and join myself.

Invite your friends or anyone who had problems with this vacation club, if you feel that you were lied to, don't hesitate to visit this blog


http://royalholidayclubmexicoscammedme.blogspot.com/

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