I was at the Waterford Lakes Ross Dress for Less last week and was very unhappy with the service. This has happened many times before, but I feel someone in management needs to know how their stores are run.

First, the store was 15 minutes late opening. While several customers were waiting to enter the store, the Ross employee took that time to wash the inside of the front windows.

Second, when I got ready to check out, there were ten customers waiting in the one lane that was open to check out. Two lanes over an employee, who I assume is the manager, was having a meeting with approximately 6 of the employees. I would think this meeting could have been held during the 15 minutes that the store was late in opening.

I like to shop at Ross, but unfortunately, the above is just one example of how your customer service is handled. This seems to be more the norm than the exception.