I ordered a hot stone set from them and was charged on Sept. 24th. I first left a message and an email and no one responded. I left another email saying that I wanted my money back if nobody responded and within hours I got a response saying that they were having "severe issues" on their end and that he would look into the issue and get back with me. I ended up calling after 5 days of no communication (on a Monday)and insisted that my money be refunded if I didn't receive a phone call that day. An hour later a woman called and said that she was going to up my shipping to priority so that I'd get my stones by last Wednesday. It is now Monday, October 25th and I just received them and they are the worst looking stones I have ever seen!!! I was referred to them by my place of work. I have since informed my work about the service and stones. They will never be referring anyone to this company again and neither will I. I highly caution anyone to order from this company.