In my opinion, Rug One sells a low quality product and does not stand behind their warranty. . The rug in question is at this time still less than 2 Months and it faded or discolored in a few locations. I have just contracted another company to replace it. The bedrooms do not have to be replaced yet. I have contacted every consumer agency I could think of to no avail. Later i found out that they sell second quality rugs. Stay Away From Rug One! My options are to get another independent inspection, and continue to play that game at my own expense, or contact a lawyer and pay him god knows what.