On 6-2-11 I ordered a unfinished wooden saddle stand for a pony saddle as a gift. I am still waiting. The money for my purchase came out of my account on 6-3-11, and was informed thru email my purchase had been shipped and was even given a shipping confirmation #. Their or a phone # was on the website. I called and also emailed a total of 5 times to have them track the shipment with no response, this was a week ago. Stay away from this website if you are a horse lover.