I ordered a replacement lamp in June and after 3 weeks of different stories of when it would arrive I cancelled the order. I had not received the refund after a week and called to complain. I was told that they had just changed their process and could not refund my card and that it would be sent out in the form of a check. After another 2 weeks of waiting I contacted the company again and received yet a different excuse. This happened 4 more times until I finally got a confirmation for my check. That was over a month ago and I have yet to receive any money.