Have been waiting over 2 1/2 mos. for a replacement camera that their customer service reps said would take 3 weeks to get. I have called numerous times to no avail but to be consistently lied to and given the run around. I even called their headquarters and spoke to the person who is supposedly in charge of their customer service dept. and he gave me an invalid tracking number! If a manager at headquarters treats the consumer this way, it's no wonder the reps do the same!! I filed a complaint with the New Jersey BBB and found out that as of the date of this posting, this company has an "F" rating!!! No suprise!! This company needs to be exposed and stopped from their unethical business practices. Please feel free to contact me if you have had a similar experience with this company. I would like to gather as much info from people who have, and expose this company for their unethical practices and hopefully get justic for this victims who have had to deal with their deceitfulness!