I just find that it is my responsability to worn any one that I can about the manager at the Mobile, AL Sams Club. This woman knows nothing about optical.She's the manager of this store and has been for a little over a year. She does not have a clue about what she is doing. Everytime I go in there people are complaining about her. She is RUDE and she has NO customer service skills what so ever. I went in to have a frame that was under warranty replaced. The paint was chipping and it was only a couple of months old. She 1st refused to do any thing about it and again, was very rude about it. I of course reminded her they were under warranty and she continued to argue with me. Finally she said, "I'm not supposed to do this but, I will." as if she were doing something wrong and made me feel like I was being dishonest although THEY WERE UNDER WARRANTY! I will not be going back for any reason and will make it a point to tell everyone I see about her(Sandra).