I have been a member of Sams Club for over 3 years and a die-hard shopper of both Sams Club and Walmart Stores. This morning, I went to my local Sams Club Warehouse and was told to leave because I was not a 'business member.' Apparently they have this policy of only business members shopping before 10 am.

I have gone into this warehouse many times before 10 am and no one has ever mentioned this to me before, much less kicked me out. The greeter told me to talk to the manager and pointed to a lady who was walking away from the front door to the check out's (She was a manager of some sort) She heard me mention (as I said it loud enough) that this was not very customer or member friendly to deny a paying member the opportunity to shop!

She continued to walk away as if she didn't care that there was a customer service issue at hand. It should make no difference what type of member (business or personal) that you may happen to be, any store(membership or otherwise) should not turn away business.

It is bad enough that we have to endure their long lines at the checkouts because they don't want to hire more people to checkout members. We usually have to wait an average of 15 mins. to get checked out and they thank us by kicking us out because we go into their store early? What's wrong with this picture?

I am canceling my membership and will not be shopping at Sam's or Walmart Stores ever again and I will be encouraging everyone I know to do the same. Walmart & Sams may be the largest retailer in the world but they have the worst customer (no) service in the industry!

After buying the 11X11 Pavillon from Sams. I assembled it and was happy. One month later it began to fall apart. Sams told me if I brought it in they would give me a refund. Problem is, an 11'x11' wooden pavillon is not able to be moved once it is assembled.

Sams sold an inferior product for nearly a thousand dollars and knowingly sold this item though complaints were pouring in over the failure of the item to live up to expectations. I strongly recommend to be very careful when buying from Sam's Club. I learned the hard way that they will not work with you once you leave the store. Very unhappy with Sams and stuck with a broken pavillon on my patio.

The associates are rude and unhelpful. While waiting on you they don’t acknowledge you talk among each other and just hand your receipt and change with out even saying thanks come again or even looking at you.. Makes you mad you just spent your money there.. Just rude and one associates in particular Tyria (not sure of spelling) nails are so long she can barley get the coins out of the register, and makes the rudest comments. She single-handed can destroy that location

Hi,

We are visiting the US. After loading all our stuff into the shopping cart at Sams club in Port Charlotte, we where told at the cash counter that we needed to be members to shop there. The woman at the registry told us we could get a one day shopping pass at customer service. Off we went to customer service only to be told that there was no such thing as a one day shopping pass and that we had to return all the goods in our shopping cart or pay 40USD for a memebership in order to purchase stuff there.

We love the US and the shopping possibilities here. Sams club was a negative experience. If you are not allowed to shop somewhere without paying 40 USD for it - at least there should be a clear warning on every commercial they show. I guess "club" gives them that right - but hey - it looks like your average walmart.

Lars, Norway

First, let me say that Paula of Sams Club Membership stated that other consumers would see this as a poor me versus poor service. If you do, that is fine, however I believe there are likely many more Humans out there, who are tired of being ripped.

On November 4, 2006, I purchased a 9ft Christmas Tree and 3 boxes of Stainless Steel Landscape lights from Sam's, where members are supposed to be getting the best deals. On December 09, 2006, I was in the store again, and found that the tree is now $40.00 less than 35 days ago, and the landscape lights are now $20.00 less/box than the same date. I spoke with a manager-Lori about this, and Lori said that they would not refund me the difference (A Member), as I didn't have my receipt, but even if I had it had to be noticed within 30 days of purchasing the product. I purchased this product from the very store they are now reduced, and I have to notice a reduction in the price in order to get a matched price from the same store which is supposed to be offering the best deals to members-What is wrong with this picture. Then Crissie, a Customer service representative, told me that I couldn't just come to the customer service counter and state I had gotten some item without a receipt, because then just anybody would be coming and doing this-mind you, again I am a member and they keep records of member purchases. All of this took place at the Sam's Club Store in Bowling Green, Kentucky. The member services representative I spoke with-Paula, did state that I could take my Christmas tree back down, pull up my landscape lights, and return the used items to the store with the receipt to get a refund on a gift card, and then turn around and purchase the items again at the cheaper price-Am I the only one that sees a problem with this picture?