I placed an order with samsbeauty.com for a jewelry set. I needed the jewelry for a wedding and placed the order 2 weeks ahead of time. I decided to pay with PayPal for better protection. the merchnat did not send me e-mail confirmation for the order, only after a week they sent me e-mail saying the item is out of stock and asking if I wanted refund or substitute. My substitute was $4.00 more expensive and i paid the balance again by PayPal. I did not receive any tracking # or reply. The item did not arrive before the wedding. I contacted the merchant one more time before disputing the purchase with PayPal. No response at all! No customer service was present! This website sucked and I will never order from them again. Horrible service!